Cut the no-shows at your restaurant
Qomanda reduces no-shows by stacking five barriers that work together: SMS reminders, card deposits (through Stripe, charged on your own restaurant's account), a waitlist to re-seat the table, a CRM that remembers who flakes, and analytics that tell you your real rate and what it costs you. We don't promise zero absences —nobody serious does— but each lever chips away at the problem, and they all come in the same 49 €/month plan, with 30 days free and no card required.
How do you reduce no-shows? By stacking barriers, not with a silver bullet
A no-show isn't something you eliminate; it's something you reduce. In Spanish hospitality the average rate was 3.3% in 2025 according to TheFork (down from 3.6% in 2024), and small as that sounds, every table that doesn't show up costs around 78 € in lost revenue on average —the full cover plus the food you'd already bought. For a restaurant taking 500 bookings a month, that sector estimate adds up to over 15,500 € a year going up in smoke.
Qomanda doesn't sell magic: it gives you five levers that work better together than apart. The SMS reminder gets people to remember and confirm. The card deposit makes not showing up sting. The waitlist recovers the table when someone flakes anyway. Analytics tell you your real rate and which channel the no-shows come from. And the CRM remembers who has stood you up before. None of them is foolproof; it's the combination that moves the needle. All of them come in the same plan, with no add-on modules and no per-cover commission.
No-show analytics: you can't reduce what you don't measure
Before you put up barriers, you need to know the real size of the hole. Qomanda's analytics show your no-show rate, how many tables and covers it represents and which source the failed bookings come from: your own booking engine embedded on your site, phone or social media. That tells you whether your problem sits in one channel, one service or one weekday, so you know where to push. You also see occupancy, average rating and the month-by-month trend, so you can confirm the measures you take actually bring the number down —not just your gut feeling.
SMS reminders: the first barrier, and the simplest
Most no-shows aren't bad faith —they're forgetfulness. An SMS reminder before service, with an option to confirm or cancel, rescues many of those tables and warns you in time about cancellations so you can re-seat them. The sector data backs it up: according to CoverManager (Father's Day 2025 analysis across 9,500 restaurants), unprotected bookings had a 1.92% no-show rate and, with an SMS reconfirmation, it dropped to 1.52% —around 21% fewer. It's the lightest lever for the guest —you're not asking for their card— which is why it's worth keeping on as your first filter at all times.
Card deposits: the most effective barrier, powered by Stripe
When not showing up has a cost, people no-show far less. Qomanda lets you ask for a deposit or a card hold at the time of booking, with three configurable modes: card hold (bank fingerprint), a charge on no-show, or an upfront prepayment. The important —and honest— part: the charge runs through Stripe on your own restaurant's account. The money goes straight to your account —not through Qomanda— and we take no per-cover or per-booking commission; only your flat 49 €/month.
It's the most powerful lever: according to CoverManager, bookings secured with a card or prepayment fell to a 0.66% no-show rate, almost 66% lower than without protection. You don't need —or want— to ask everyone for it: save the deposit for large groups, peak dates or guests who've already flaked, and let the SMS be the safety net for the rest.
Waitlist: don't let an empty slot stay empty
Even when you do everything right, some tables will drop. Qomanda's waitlist keeps a queue of guests ready to come in, so when a slot frees up —through a no-show or a last-minute cancellation— you can fill it instead of eating the loss. On a full night that's the difference between losing a turn and billing it. Paired with alerts, it lets you react in minutes: you hear about the drop and you already know who to seat.
Guest CRM: remember who flakes (and who to look after)
Repeat no-shows are stopped with memory. Qomanda's CRM keeps each guest's history: how many times they've booked, how many they've missed, team notes, VIP tags and their 14 allergens. You can flag anyone racking up absences to ask them for a deposit next time or handle their booking with caution, while recognising and looking after your regulars. It isn't an automatic blacklist: it's information so you decide —with judgement and a human touch— who gets a barrier and who gets the door held open.
Before you make the move.
What restaurants thinking about switching usually ask us. No fine print.
No, and anyone who promises that is lying. With Qomanda no-shows are reduced, not eliminated. The product tackles the problem with five levers —SMS reminders, card deposits, a waitlist, CRM and analytics— that together cut absences sharply. The sector average was around 3.3% in 2025 per TheFork, and bookings secured with a card fell to 0.66% according to CoverManager.
Fill your room.
We handle the rest.
We migrate your restaurant with you and stay through the launch. You run the service; the software is on us.
€49/mo · no fees · 30 days free · cancel anytime